Privacy Policy of t20baji – Your Data, Your Rights

1. Introduction

This Privacy Policy describes how t20baji collects, uses, stores, and protects the personal information of users who access our platform through the website at t20baji.vip, our mobile application, or any other service we provide. By creating an account or using any t20baji service, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described here.

We understand that handing over personal information requires trust, and we do not take that lightly. Every policy outlined below has been designed with your interests in mind. If anything in this document is unclear, our support team is always happy to explain it further.

2. Information We Collect

When you use t20baji, we collect different types of information depending on how you interact with the platform:

• Registration Data: When you create your t20baji account, we collect your full name, date of birth, email address, phone number, and a password of your choosing. This information is essential for creating and securing your account.
• Identity Verification: To comply with regulations and protect against fraud, we may ask you to provide a copy of your national ID card, passport, or other government-issued identification. We may also request a selfie for verification purposes.
• Financial Information: When you make deposits or withdrawals through bKash, Nagad, or Rocket, we collect transaction details including the payment method used, amounts, and timestamps. We do not store your full mobile banking PINs.
• Activity Data: We record your gaming activity on t20baji including bets placed, games played, session durations, and preferences. This helps us improve the platform and offer you a better experience.
• Device and Technical Data: We automatically collect information about the device you use to access t20baji, including your IP address, browser type, operating system, screen resolution, and referring URLs. This data helps us optimise the platform for different devices and detect potential security threats.
• Communication Data: If you contact our customer support team, we retain records of those conversations to improve our service quality and resolve any ongoing issues effectively.

3. How We Use Your Data

t20baji uses the information we collect for the following purposes:

• Account Management: To create and maintain your t20baji account, process your transactions, verify your identity, and provide you with customer support.
• Service Improvement: To understand how players use the platform, identify areas for improvement, test new features, and optimise performance across different devices and network conditions common in Bangladesh.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, protect against unauthorised account access, and ensure the integrity of games and betting markets on t20baji.
• Personalisation: To recommend games, promotions, and content that match your interests and playing history, making your t20baji experience more enjoyable and relevant.
• Responsible Gaming: To monitor gaming patterns and identify potential problem gambling behaviour so we can offer support tools and interventions when needed.
• Legal Compliance: To meet our obligations under applicable laws, respond to lawful requests from authorities, and enforce our Terms and Conditions.
• Communications: To send you important account notifications, security alerts, and promotional messages. You can opt out of promotional communications at any time while still receiving essential account-related messages.

4. Data Sharing and Third Parties

t20baji does not sell your personal data. However, we may share limited information with trusted third parties in the following circumstances:

• Payment Processors: When you deposit or withdraw funds, we share necessary transaction details with payment providers like bKash, Nagad, and Rocket to process your payments securely.
• Game Providers: Our casino and slot games are provided by licensed third-party developers. Basic account identifiers may be shared to enable gameplay, but no sensitive personal data is transferred.
• Security Partners: We work with cybersecurity firms to protect t20baji from threats. These partners may process certain technical data as part of their security services, always under strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or regulatory authority, we may disclose personal data. We will only share the minimum amount of information legally required.

All third parties who receive data from t20baji are contractually obligated to handle it securely and use it only for the specific purpose for which it was shared.

5. Cookies and Tracking Technologies

t20baji uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate the platform. Here is what we use:

• Essential Cookies: Required for the platform to function properly. These handle login sessions, security tokens, and basic site functionality. You cannot opt out of these.
• Performance Cookies: Help us understand which pages are popular, how users move through the site, and where they encounter issues. This data is aggregated and anonymous.
• Preference Cookies: Remember your settings like language preference, display options, and game favourites so you do not have to set them every time you visit t20baji.
• Analytics Cookies: Provide insights into overall platform usage patterns. These help us make data-driven decisions about feature development and content prioritisation.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent t20baji from functioning correctly.

6. Data Security Measures

Protecting your data is a top priority at t20baji. We implement a comprehensive set of security measures including:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest in our databases.
• Multi-factor authentication options for account access.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Strict access controls ensuring only authorised personnel can access personal data, with all access logged and monitored.
• Real-time intrusion detection systems that alert our security team to potential threats 24 hours a day.
• Regular data backups stored in secure, geographically separated locations to prevent data loss.

While no system can guarantee absolute security, t20baji continuously invests in the latest security technologies and practices to keep your information safe.

7. Data Retention

t20baji retains your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. Specifically:

• Account profile data is retained for the lifetime of your account plus 5 years after closure.
• Transaction records are kept for a minimum of 7 years as required by financial regulations.
• Gaming activity logs are retained for 3 years after the activity occurs.
• Customer support records are retained for 2 years after the last interaction.
• Technical and device logs are retained for 12 months.

After these retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Your Rights

As a t20baji user, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of all personal data t20baji holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Deletion: You can request that we delete your personal data, subject to legal retention requirements.
• Right to Restriction: You can request that we temporarily stop processing your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to certain types of data processing, including direct marketing.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within 30 days.

9. Protection of Minors

t20baji services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that a minor has registered on the platform, we will immediately close the account and delete all associated personal data. If you believe a minor has created an account on t20baji, please contact us immediately at [email protected] so we can take swift action.

10. Changes to This Privacy Policy

t20baji reserves the right to update this Privacy Policy at any time. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you through email or in-platform notifications. We encourage you to review this page regularly to stay informed about how t20baji protects your data. Your continued use of the platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

If a change materially affects how we handle data you have already provided, we will make reasonable efforts to notify you in advance and, where required, seek your consent before applying the new practices to your existing data.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how t20baji handles your personal data, we want to hear from you. Our dedicated privacy support team is available around the clock to assist you.

You can reach us via email at [email protected]. You can also use the live chat feature available on the t20baji website and mobile app for faster assistance. We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response within 30 days.

Your trust means everything to us at t20baji. We are committed to being transparent, honest, and proactive about protecting your privacy — not because we have to, but because it is the right thing to do.